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Christopher Togawa Insurance Agency Celebrates 25 Years

Read the full article from The International Examiner (PDF)

“I love working with Christopher and Diane at CTIA because of their personalized service, their attention to detail, their willingness to answer all questions thoroughly and to always spend the time on the phone (or in person) when needed. They provide superior customer service and make me feel like family.”

-Norma Tsuboi, Targeted Growth, Inc.

“My husband Kevin and I have been insured through PEMCO with Christopher Togawa as our agent for the last 20 years. We have always appreciated the prompt professional service from Christopher and his staff - quick response to our inquiries and Christopher has always made sure we had the correct insurance coverage as our lives (and circumstances) have changed over the years. In any business relationship, trust is paramount and Christopher has become a trusted insurance advisor who has taken the time to get to know us. This year we put that trust to the test as had our first ever claim when our property was burglarized. Kevin and I were overwhelmed with the outstanding customer service received from Christopher, his staff, and our PEMCO Claims Adjuster. You never really know how good your insurance is until you have a claim, and Kevin and I felt like everyone at Pemco had our back as we sorted through the claims process - start to finish. We simply couldn’t have made it through the violation of being burglarized and claims process without the help of Christopher Togawa and his team.”

-Elen A. Sale, 200 RYT Yoga Alliance, ACE-Certified Group Fitness Instructor, Ele Sale Wellness LLC

“A good agent needs not only insurance experience but also people skills. In talking with Christopher, you can see he has both the knowledge and an attitude where he is truly happy to take care of the customer. I could easily recommend Christopher to anyone needing insurance.”

-Michael Croce, General Manager, Pacific Food Importers

“As a Nordstrom employee for 16+ years, I know hands on that most customer’s would only take the time in their busy schedule to send a letter of disappointment or complaint. I am not doing that. I’ve been with Pemco for over 20 years and you’ve been my loyal Pemco insurance agent since the beginning back in 1990. I want to commend you, your team and Pemco. Through all these years, you have remained consistent in providing a level of VIP customer service and assistance for all our insurance needs. I know that I can always call and rely on you to provide your honest opinion or clarify something for us whether it’s in regards to our condo, rental home, automotive or life insurance policies. Christopher, you are a true gem!

We’re really happy that your excellent customer service goes beyond you and your team. When we had a horrific accident, Pemco was so AWESOME! It was [our] first accident ever and hopefully our last. We’ve heard too many insurance nightmares with other insurance companies so we weren’t sure what to expect. From the moment I contacted Pemco about our accident, they took such good care of everything for us; rental, medical, physical therapy, chiropractor, massage and check to replace our SUV. The quality of service and response was incredible. Although the accident was awful, Pemco definitely made the entire claims process go smoothly and we were worry free.

Please extend our gratitude to your entire team and Pemco Claims department.”

-GiGi and Antonio Dorado

“I’ve had the opportunity to know many home insurance providers. As a Sr. Mortgage Banker and Trusted Advisor, Christopher Togawa and his team have far exceeded my expectations for my personal insurance needs and most importantly, those of my clients! I have confidence in Christopher Togawa’s expertise, professionalism, objective and honest advice, and friendly service.”

-Madeline Wong Pelluer, Sr. Mortgage Banker

“Since 1988, Christopher Togawa has provided me with first class service for my home and auto insurance needs. Christopher is knowledgeable about his trade, sincere about his concern for my needs and honest with his answers. Furthermore, he is friendly and courteous which makes him a great professional to work with. Over the past 17 years I have confidently sent friends with insurance needs his way.”

-Benjamin Chotzen, Gerrard Beattie & Knapp

“Christopher has been my PEMCO agent for over 17 years. I don’t think there’s a line of insurance that PEMCO offers that our family doesn’t have. During all those years, Christopher has worked hard to make sure that the products we have, levels of coverage, and premiums are all optimized for us, the customer, and not his commissions. He has recommended lower coverages if they make sense and can save money.

I have come to depend on Christopher for objective analysis of my insurance needs, knowing that I don’t have to second guess his integrity. Christopher is truly a professional in this field, someone that I know I can trust for the long term.”

-Dean Kato, Business Consultant

“I have worked with Christopher Togawa for a number of years and he’s one of the most knowledgeable and helpful insurance agents I have dealt with. He’s very customer-oriented but also very aware of the best options that are available in the industry.”

-Charles R. Cross, Author

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