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Over the years, CTIA has been built upon four core values:

Community

Through Super Friends Referrals – our referral program where we “pay it forward” every time our clients refer us to their friends and family – we partner with local nonprofits and our clients to make our community a better place to live and work.

Teamwork

We think of our clients as partners not policy numbers. Our goal is to build a long-term relationship with you and make sure you have a protection plan that fits your goals and lifestyle. And we’d love the opportunity to take care of your friends and family as well.

Independence

We believe being an independent insurance agency is a better way to serve our clients. We’re not limited to only one insurance company, which means we can work closely with you to find the products and services that best meet your insurance needs.

Advice

We have the experience to provide expert guidance for all your insurance needs. We can review your current coverage, determine whether it’s a good fit and create a protection plan that makes sense for your life and goals.

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“As a Nordstrom employee for 16+ years, I know hands on that most customer’s would only take the time in their busy schedule to send a letter of disappointment or complaint. I am not doing that. I’ve been with Pemco for over 20 years and you’ve been my loyal Pemco insurance agent since the beginning back in 1990. I want to commend you, your team and Pemco. Through all these years, you have remained consistent in providing a level of VIP customer service and assistance for all our insurance needs. I know that I can always call and rely on you to provide your honest opinion or clarify something for us whether it’s in regards to our condo, rental home, automotive or life insurance policies. Christopher, you are a true gem!

We’re really happy that your excellent customer service goes beyond you and your team. When we had a horrific accident, Pemco was so AWESOME! It was [our] first accident ever and hopefully our last. We’ve heard too many insurance nightmares with other insurance companies so we weren’t sure what to expect. From the moment I contacted Pemco about our accident, they took such good care of everything for us; rental, medical, physical therapy, chiropractor, massage and check to replace our SUV. The quality of service and response was incredible. Although the accident was awful, Pemco definitely made the entire claims process go smoothly and we were worry free.

Please extend our gratitude to your entire team and Pemco Claims department.”

-GiGi and Antonio Dorado

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